Support

Need help with Goalii? You're in the right place. We aim to respond to every email within 1 business day.

Contact us

Email: support@goalii.app

When emailing, please include:

  • Your device and OS version (e.g. iPhone 15, iOS 17.4 — or Pixel 8, Android 14)
  • Goalii app version (Settings → About)
  • A short description of the issue and what you expected to see
  • A screenshot if relevant

Common questions

How do I restore my subscription on a new device?

Open Goalii on the new device and go to Settings → Restore Purchases. Sign in with the same Apple ID (iOS) or Google account (Android) you used to subscribe — your Pro access will be restored automatically.

How do I cancel my subscription?

On iPhone: Settings → tap your name → Subscriptions → Goalii → Cancel Subscription. On Android: open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Goalii → Cancel. Your access continues until the end of the current billing period.

Why don't I see predictions for a specific match?

Goalii only publishes a prediction when the AI model has sufficient data and confidence. If a fixture is missing, the model either did not meet its confidence threshold or the match is in a league not yet covered. The covered leagues list updates regularly.

The app crashed or behaves unexpectedly.

Force-quit the app and reopen. If the issue persists, please email us with your device, OS version, app version, and steps to reproduce. iOS crash logs from Settings → Privacy & Security → Analytics & Improvements, or Android logs from Play Store → My apps → Goalii → Report a problem, are very helpful.

How do I request a refund?

Payments are processed by the store you subscribed through, so refunds must be requested there. iOS: reportaproblem.apple.com. Android: Google Play refund request. See our Refund Policy below for details.

More resources

Download Goalii

Open in the App Store Get it on Google Play

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